The Information We Collect on our Website
We collect personal and non-personal information when you provide it to us in the course of using our Website. The personally identifiable information that we collect includes your name, physical address, phone number, email address, credit card number, and financial information. We do not collect any personally identifiable information about you unless you voluntarily provide it to us. We also retain the details of purchases and other transactions or payments made with us. Derivative data may also be collected or generated from your previous transactions with us, such as service history, customer preferences, and geo-locational data.
The non-personal information that we may collect includes, but is not limited to, your browser type, the URL of the previous website you visited, the URL of the next website you visit, your ISP, operating system, and your Internet protocol (IP) Address. Non-personal information is not used by us to personally identify you and it is not readily usable for that purpose.
Information We Receive from Third-Parties
Use of Personally Identifiable Information
Complete Roofing takes your privacy very seriously. Accordingly, when you enter information on the contact forms published on the Website, we encrypt that information using secure socket layer technology (sometimes referred to as “SSL”). We follow generally accepted industry standards to protect personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we do not guarantee absolute security. Complete Roofing is not responsible for the unauthorized acts of others and we assume no liability for any disclosure of information due to errors in transmission, unauthorized third-party access (such as through hacking) or other acts of third parties, or acts or omissions beyond our reasonable control.
We agree that we will only use the information you provide for the following specific purposes: to fulfill your requests for products and services (including purchases); to contact you regarding your account, new product and service offerings, and information relevant to your use of the Website and Social Media Pages; to customize the advertising and content you see on the Website and Social Media Pages; to improve the content and overall look and feel of our Website and Social Media Pages; to enhance our marketing and promotional efforts; to conduct research, and to provide anonymous reporting for internal and external parties, when necessary.
Your information will be disclosed to third-parties that we engage to assist us with the above-referenced specific purposes. Such third parties may have access to your personal information in order to perform their services. For example, our Website provides a link to a third-party software provider to allow customers to create and manage their Complete Roofing’ account, process payments made to us and register for services. Additionally, third-party links to the Social Media Pages may be published on our Website. Links to third-party sites are provided as a service to our customers. Complete Roofing has no control over the security of third-party websites and makes no representations or warranties about the completeness, quality, accuracy or security of such sites. Therefore, you acknowledge and agree that Complete Roofing and its officers, employees, agents, licensees and affiliates are not responsible for the availability and security of such links, resources and content. You also acknowledge and agree that Complete Roofing and its officers, employees, agents, licensees and affiliates are not responsible or liable, directly or indirectly, for any damage or loss caused by or alleged to have been caused by, or in relation to, any failures and/or disruption to your computer system that results from your use of any such links, or for any intellectual property or other third party claims relating to your posting or using such links.
Your information may be disclosed or in response to a validly-issued subpoena, court order, or other legal process, or when necessary to establish or exercise our legal rights or defend against legal claims made by you or on your behalf. We agree that we will not sell, trade or rent your personally identifiable information with outside parties. Additionally, we agree that we will not use or share the personally identifiable information provided to us by you in any way that violates or is otherwise unrelated to the means described in this Agreement, without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
We may disclose non-personal information, in aggregate form, to potential strategic partners, advertisers, investors, customers, and others. You may not opt-out of the sharing of this information. From time to time, we may employ the use of return email addresses to answer the email we receive from you.
By voluntarily submitting your personally identifiable information to us on the Website or Social Media Pages, you expressly consent to our communicating with you about our products and services using such information. This means we may contact you in person, by email, by telephone (including use of automated dialing equipment), by text (SMS) message, or by any other means of communication that your wireless or other telecommunications device is capable of receiving. We use all commercially practicable means to protect your personally identifiable information from being improperly accessed by third parties at any time, including without limitation, encryption processes in connection with credit card and other financial information.
Correction of Personally Identifiable Information
At any time, you may submit a written request inquiring about what personally identifiable information we have collected about you in order to: (i) edit such information or (ii) request its deletion. We will timely respond to any such requests and use all commercially practicable efforts to comply with your demands, unless not legally or otherwise permissible. Inquiries and requests can be provided in writing by email to firstname.lastname@example.org or by regular mail to:
Complete Roofing Systems, Inc.
110 Londonderry Court, Suite 200
Woodstock, GA 30188
Web Statistics & Shared Data
We automatically track certain information about you based upon your use of our Website. We use this information to conduct internal research on our users’ demographics, interests, and behavior to better understand and serve our users. This information is compiled and analyzed on an aggregate basis. We collect and use IP addresses to analyze trends, administer the site, track user movement, and gather broad aggregate demographic information.
IP addresses are not linked to Personally Identifiable Information.
We use a tool called “Google Analytics” to collect information about use of this Website. Google Analytics collects information such as how often users visit this Website, what pages they visit, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics to improve this Website. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have established appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Protecting the privacy of children is especially important to us. For that reason, we never collect or maintain information at our Website from those we actually know are under 13. IF YOU ARE 13 YEARS OR YOUNGER, PLEASE DO NOT USE THE WEBSITE OR ANY OF ITS SERVICES FOR ANY PURPOSE AT ANY TIME.
Please be aware that Complete Roofing does not claim any responsibility for the privacy practices of third-party websites that the Website may link to. We encourage you to be aware when you leave our Website and to take reasonable precautions when sharing your personally identifiable information on third party websites.
You may “opt in” on our Website to receive email newsletters, promotional offers and other useful information from us. To unsubscribe from our email mailings (except important system and content update information detailed below), you may follow the unsubscribe instructions in the email(s). Please note that you may not unsubscribe from receiving service announcements and important content update information regarding the Website, including but not limited to: service and account changes, Website upgrades, and Website cancellation or business termination information.
Complete Roofing Systems, Inc.
110 Londonderry Court, Suite 200
Woodstock, GA 30188